![]() Great organizational skills, can easily collaborate with various cross-functional partners both internally and externally.Excellent project management skills with strong bias for action able to set priorities, communicate effectively across different levels and functions, and drive continuous improvement.2+ years of leadership experience in managing international outsourcing operations at scale within the customer service, process management, or operational excellence domains.Implement special projects: Collaborate with internal Canva teams and ideate, design and ultimately launch special projects that will directly impact overall Support Vendor performance.Drive breakthroughs toward our North Star: Participate in the development of the bigger group’s strategic business plan and monitor progress against goals.Commercial negotiations: Provide inputs to Canva’s procurement team to advise selection and negotiation of commercial contracts with support vendors.This will be used to determine what work will be outsourced vs what will be retained in-house. Contribute to the outsourcing strategy: Provide inputs in the continuous reiteration of Canva’s outsourcing design framework.Be a strategic partner: Liaise with vendors both on and off site with a view to improve supplier performance and relationships. ![]() Innovate and optimize: Operate with a continuous improvement mentality identify operational and workflow gaps both within and without your immediate scope to suss out solutions resulting in improved user experience at optimal cost.CSAT, First Reply Time, Average User Wait Time, Tickets per Hour, Quality). Drive Continuous improvement: Continuously improve key performance metrics (e.g.Take ownership of BAU operations: Supervise the day-to-day operations of our support vendors, ensuring all relevant teams are engaged appropriately.Be Canva’s culture and values ambassador: Ensure that all undertakings with the partners are aligned with Canva’s core values.On Credit Card Payment page – Enter appropriate information and click on "Submit Payment.On Account Detail for Term page - click on "Pay Now.". ![]()
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